Chirec Chirec Chirec Chirec Chirec Chirec Chirec Chirec

Assistance to the patient

Patient relations 

There are 5 “patient relations and mediation” services spread over the 5 hospital sites of CHIREC.

Each of our sites has a reference person whose job is to help patients with grievances or who wants to get more information.

Our activity is divided into two distinct centres of interest :

 

1. Mediation service for patients’ rights

Each hospital must make available to patients a mediation service in accordance with the Act of 22.08.02 and its Implementation Decrees concerning the rights of patients.

As mediators we must be able to take on board complaints relating to the rights set out in the aforementioned legal provisions: 

  • quality of care,
  • informed consent,
  • consultation and copy of the medical file,
  • financial impact,
  • etc.

Our main purpose, as desired by the legislators, is to attempt to re-establish dialogue between patients and caregivers.

Our work is carried out in confidentiality, independence and neutrality.

 

2. Patient-relations service

We also must listen carefully to the patients when they have complaints that do not come under the law regarding the rights of patients.

Our role consists of listening to the patients, directing them and advising them during any disputes with the hospital and its service providers.

We can also, according to our abilities and limitations, try to find a solution to the patients’ problems.

We also have to inform the patients about all aspects (legal, practical etc.) concerning the running of the hospital.

 

Contacts

The patient relations and mediation services are available for any enquiry at the following numbers :

Delta Hospital

Mrs DE SPIEGELEER Isabelle 

Phone: +32 (0)2 434 80 47

Mrs FERNANDES DE CASTRO Maria

Phone: +32 (0)2 434 80 46

E-mail: relations.patients.delta@chirec.be

           mediation.delta@chirec.be

Ste-Anne St-Remi Clinic

Mrs DIANT Isabelle

Phone: +32 (0)2 434 39 50

E-mail: relations.patients.sar@chirec.be

               mediation.sar@chirec.be

Braine-l'Alleud - Waterloo Hospital

Mrs WILLAERT Ingrid

Phone: +32 (0)2 434 73 04

Opening hours: Monday-Tuesday-Thursday-Friday from 1:00 PM until 3:30 PM

E-mail: relations.patients.hbw@chirec.be

           mediation.hbw@chirec.be

Basilique Clinic

Mr HOREMANS Thierry 

Phone: +32 (0)2 434 42 21

E-mail: relations.patients.ncb@chirec.be

           mediation.ncb@chirec.be

Europe-Lambermont Medical Centre

Mrs PYL Fabienne

E-mail: fabienne.pyl@chirec.be 
T: +32 2 434 24 30

 

Social Service

If your stay in hospital gives rise to any difficulties, or if you are told that you can leave hospital and this causes any problems for you, please contact our social department that will help you to find a solution to any of your personal, family or financial problems.

It can help you to organise your return home, find a place for your convalescence or a rehabilitation centre, or help you in your choice of a retirement home.

It is also a link to legal, psychological or social assistance organisations, or organisations that rent out equipment etc.

 

DELTA Hospital

Mrs. ANGELOT I.

Phone: +32 (0)2 434.80.69

Mrs. DHYON M.

Phone: +32 (0)2 434.80.70

Mrs. MAGOS A.

Phone: +32 (0)2 434.80.71

Mrs. PAULET J.

Phone: +32 (0)2 434.80.72

Mrs. RENARD D.

Phone: +32 (0)2 434.80.73

Mrs. RUELLE B.

Phone: +32 (0) 2 434.80.74

 

Braine-l'Alleud - Waterloo Hospital

Mrs HAUBOURDIN N.

Phone: +32 (0)2 434 94 19


Mrs PEETERS A.-S.

Phone: +32 (0)2 434 97 25


Mrs LECLERCQ P.

Phone: +32 (0)2 434 91 82


Mrs JACQMOT D.

Phone: +32 (0)2 434 97 38


Mrs JONLET J.

Phone: +32 (0)2 434 94 03

 

St-Anne St-Remi Clinic

Mrs SCHWARZ S. - Social nursing

Phone: +32 (0)2 434 39 41


Mr KERKHOFS L. - Social nursing for Psychiatry

Phone: +32 (0)2 434 35 44


Mrs DEPAEPE J.

Phone: +32 (0)2 434 39 44


Mrs DELNESTE A.-C.

Phone: +32 (0)2 434 39 42


Mrs EL ACHHAB A.

Phone: +32 (0)2 434 39 43


Mrs LEONE A.

Phone: +32 (0)2 434 39 46

 

Intercultural mediation

If you find yourself having some linguistic or cultural difficulties, the intercultural mediator is there to help improve communications between you and the medical teams treating you.

The intercultural mediator:

Mrs Amal EL ACHHAB

Phone: +32 (0)2 434 39 60